Responsible gaming

AfriLuck is committed to endorsing responsible gaming among its customers as well as promoting the awareness of problem gambling and improving prevention‚ intervention and treatment.

Play responsibly

AfriLuck’s Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promote responsible gambling practices.

AfriLuck provides online customers with a wide range of games and entertainment. We also take responsibility for our product line-up. The aim of AfriLuck is to provide the world’s safest and most innovative gaming platform for adults. The products and services allow each user to play within his/her financial means and receive the highest quality service. Integrity‚ fairness and reliability are the guiding principles for AfriLuck. It is therefore clear that AfriLuck should do its best to assist those customers that show signs of suffering from problem gambling‚ particularly in those cases of immoderate playing. At the same time‚ it is important to respect the rights of those who take part in games of chance to a reasonable extent and treat it as a form of entertainment.

Responsible Gaming at AfriLuck is based on three fundamental principles: security of the player‚ security of the game and protection against problem gambling.

Player security

AfriLuck takes responsibility for the security of its players. Protection of the players is based on preventing under age players from participating in games and the protection of privacy‚ which involves responsible processing of personal data and payments. Fairness and the random nature of the products offered are monitored closely by independent organisations. Marketing communications are also created with player protection and fairness in mind.

Protection against problem gambling: research – prevention – intervention

The majority of customers who place bets and other gaming offers play in moderation for entertainment. Certain habits and behaviour patterns (such as shopping‚ playing sports‚ eating or consumption of alcohol) that are considered to be normal and are not any cause for concern‚ can develop into addiction for some people and cause them problems. In the same way‚ betting on lotto and gambling in general can lead to problems for a small percentage of customers.

Clients showing signs of problem gambling may be prohibited from playing certain products or even altogether. Furthermore‚ clients displaying signs of problem gambling are provided with contacts of organisations where they can receive professional advice and support.

Self-responsibility is the most sustainable form of prevention

The basic principle promoted by AfriLuck is to create a safe and responsible online environment where customers can enjoy their betting experience. Whilst AfriLuck can provide tools to assist customers to control their gambling‚ self-responsibility of the customer plays a large part in using the tools we offer and is the most effective form of protection from problem gambling. AfriLuck sees its responsibility in assisting the customers by providing transparent products‚ tools to control gambling and full information on where customers experiencing problems with their gambling can find professional advice and support.

Protection of minors

It is illegal for anyone under the age of 18 to open an account and/or to gamble on the AfriLuck website.For this reason‚ confirmation of age and date of birth are mandatory requirements during registration.AfriLuck also request new customers to send us a photocopy of their identification documents‚ such as a driver's licence or identity card‚ to verify the age and identity of the customers.AfriLuck takes the issue of minors taking part in games and betting very seriously. In order to offer the best possible protection of minors‚ AfriLuck also relies on the support of their parents and caregivers. AfriLuck advises its customers to keep their data for account access in a safe place (user ID and password) and to not disclose this data to anyone.

Furthermore‚ AfriLuck would recommend that customers install filter softwares softwares allow customers to restrict the access to Internet resources inappropriate for children and teenagers.

Responsibility towards problems

AfriLuck offers a variety of games and bets which are forms of entertainment for the majority of customers. At the same time‚ the company takes responsibility for its customers by providing support and tools for maintenance of a secure and entertaining environment‚ taking into account the associated risks.

Clients who have difficulty in assessing risks‚ recognizing their own limits or those who suffer from problem gambling are potentially not able to enjoy the product line-up responsibly and do not perceive it as a form of entertainment. AfriLuck may take responsibility for these users by blocking their access to certain products for their own protection.

Be informed about the main issues!

Most people play for pleasure and enjoy moderate participation in games within their financial capacity. However‚ for a small percentage of people gambling is not a form of entertainment and this is a challenge that must be considered seriously.

What is the problematic gambling behaviour?

Problematic gambling behaviour is considered to be that which interferes with mode of life‚ work‚ financial position or health of a person or his family. Prolonged participation in gambling is counterproductive to such person as it can lead to negative consequences.

In 1980 pathological game dependence has been officially recognized and enlisted in the list of psychological diseases of international classification system DSM-IV and ICD-10. It is defined as long‚ repeating and frequently amplifying inclination for game‚ despite of existing negative personal and social circumstances‚ such as a debt‚ rupture of family relations and delay of professional growth.

What type of gambling behaviours can be considered problematic?

Whilst the diagnoses of problem gambling can only be qualified by experts‚ the material presented on this web-page will help customers estimate and define their own gambling behaviour.

Addictions that are not associated with any substance are very difficult to define the line between pleasure and problem. Nevertheless‚ there are some diagnostic signals that may indicate existing issues. Customers that experience at least five of the following symptoms are more likely to be suffering from problem gambling:

  1. The player is fully immersed in gambling and appears to think of nothing else‚
  2. Bet stakes increase‚ particularly if on a losing streak‚
  3. Attempts to quit or control gambling appear to be unsuccessful‚
  4. Shows signs of anxiety‚ irritation and disappointment when limiting gambling‚
  5. The player treats gambling as a means of escape from problems or life issues‚
  6. Regularly chases losses‚
  7. Lies about his playing behaviour‚
  8. Commits illegal acts‚
  9. Arguments or strained or broken relationships with family and colleagues‚
  10. Borrows funds to participate in gambling.

Suggestions for responsible gaming

By following the simple rules below‚ you can enjoy the game without anxiety:

  1. Do not think of gambling as a way to make money or as a distraction from everyday problems.
  2. Take regular breaks. Set a time limit and when the time is up‚ quit. The odds are that the more time you spend gambling‚ the more you will lose.
  3. Only gamble with money you can afford to lose‚ not money you have set aside for bills‚
  4. Set a monthly money limit in advance and stick with it.
  5. Once setting a maximum limit‚ do not further increase it.
  6. Never chase your losses‚ if you set a limit and then try and win some of it back after you reached it‚ you haven’t set a limit.
  7. Do not play under the influence of alcohol or drugs.
  8. Do not gamble when you are depressed or upset‚ decision making can be more difficult when you are stressed or emotionally upset.
  9. Self-Exclusion and Time-Outs

AfriLuck provides Self-Exclusion and‚ Spend Limit and Account Closureto assist our customers with managing gambling.

If the self-exclusion option is customers may not access their account until the expiry of the self-exclusion period. The Account cannot be re-opened within the exclusion period. We will do everything we can to prevent a new account from an excluded customer being opened during the period of self-exclusion. During the self-exclusion‚ AfriLuck will endeavour to not send any marketing and/or promotional material.

Self-excluded accounts can only be re-opened after the self-exclusion period has expired.

Getting Help

Gaming is fun but for a few‚ it may become a problem.AfriLuck encourages and supports its customers to be proactive in identifying excessive gambling behaviour and seeking assistance for gambling addiction and related problems. Should you or someone you know have a gambling problem‚ we advise that you seek assistance. you can contact our support team orfrom the below recognised organisations:

Ghana Mental Health Authority -

Be Gamble Aware -

Gamblers Anonymous



Gambling can be addictive, please play responsibly


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